If there is a problem with your order, contact ZORAVYO at omnifrogvault@proton.me and include your order number and details of the issue.
Where an item is faulty, damaged, materially different from its description, not delivered, or where applicable consumer law provides a right to cancel or return, we will handle the request in accordance with the law that applies to the order and the circumstances of the purchase.
We may request reasonable evidence such as photographs of damaged or incorrect items so that we can resolve the issue with the fulfilment partner.
Approved refunds are returned to the original payment method through Shopify's payment system. Processing times after approval can vary by payment provider.
This policy does not reduce or replace any statutory rights available to consumers in the country where they live.