If you need to request a return, refund or other remedy, contact ZORAVYO with your order number and the reason for the request. Product-specific restrictions and applicable legal rights can differ by item and destination.
Before returning an item
Please contact us before sending an item back so the correct return instructions and destination can be confirmed. Do not send a return to an address found on product packaging unless ZORAVYO has instructed you to do so.
Condition of returned items
Where a return is based on change of mind and applicable law permits conditions to be applied, items should generally be returned unused and with their original components and packaging. Different rules may apply to faulty, damaged, incorrect or misdescribed goods.
Non-returnable or restricted items
Some goods may be excluded from change-of-mind returns for hygiene, safety, customisation, perishability or other legal reasons. Any applicable product-specific restriction should be identified where required.
Refunds
Approved refunds are returned through the appropriate payment method or other lawful method. Processing time after approval can depend on the payment provider or financial institution.
Your statutory rights
Nothing in this policy removes rights you have under mandatory consumer law.
Contact
Email omnifrogvault@proton.me for return or refund support.