Shipping options, costs and estimated delivery information can vary by product and destination. Where available, the applicable information is shown on the product page or during checkout before you place an order.
Order processing
After an order is placed, it is prepared for fulfilment by the relevant fulfilment source. Processing and delivery are separate stages, and estimated delivery information can change because of carrier, customs, weather, destination or other operational factors.
Tracking
Where tracking is available, tracking information will be provided through the order or shipment communications after it is issued by the carrier or fulfilment provider.
International orders
For international deliveries, customs procedures, duties, taxes or import charges may apply depending on the destination and applicable rules. Charges and responsibilities that are known at checkout will be shown there.
Delivery problems
If an order is late, marked delivered but cannot be found, arrives damaged or contains the wrong item, contact us at omnifrogvault@proton.me with your order number and relevant details.